Testimonials

Mr Carpenter, Milton Keynes. MK10

Great service. Oven looks like new. Will definitely use you again.

Mr Carpenter, Milton Keynes. MK10

Mrs Parker, Newport Pagnell. MK16

Absolutely delighted! My Range is like brand new, thanks to Kevin. Superb service, very impressed and would have no hesitation recommending.

Mrs Parker, Newport Pagnell. MK16

Mrs Winn, Milton Keynes. MK3

Delighted with my ‘new’ stove. It was cleaned to exceed my expectations. Very professional and friendly.

Mrs Winn, Milton Keynes. MK3

Mrs. J. Tolley, Monkston. MK10

Delighted. Great clean and a lovely chap. Very helpful.

Mrs. J. Tolley, Monkston. MK10

Mrs Aspinall, Milton Keynes. MK5

The man that came was very polite and worked in a very clean way. I would certainly recommend for Chris to call on any of my friends. Thank you very much.

Mrs Aspinall, Milton Keynes. MK5

Alison Hewittson, Kingsmead. MK4

I felt really comfortable with Kevin being in the house. He has done a fantastic job. My oven is as good as new. Thank you.

Alison Hewittson, Kingsmead. MK4

Louise Brimley, Middleton. K10

Another fantastic clean – thank you!

Louise Brimley, Middleton. K10

Paula. Hubbard, The Mile Ash. MK8

Kevin is very professional and friendly representative for your product and company. He finished the cleaning of my single oven to pristine condition. I will definitely have him to visit to clean my oven again.

Paula. Hubbard, The Mile Ash. MK8

Jo Yeats, Bletchley. MK3

Friendly, helpful and  a great job. Really pleased, will use OVENU again.

Jo Yeats, Bletchley. MK3

Andrea Thornton, Willen Park. MK15

This is a brilliant service which saves time in my hectic schedule. Thank you for making my oven, OVENU.

Andrea Thornton, Willen Park. MK15

Sue Lammas, Middleton. MK10

My oven looks like new again thanks to Kevin.

Sue Lammas, Middleton. MK10

Jennifer Parselle, Tattenhoe. MK4

Thank you so much. Having a clean oven saves us having a new one.

Jennifer Parselle, Tattenhoe. MK4

Susan Young, Milton Keynes. MK7

Moved into new house oven and extractor filthy. Kevin done an excellent job it looks brand new. Very pleased.

Susan Young, Milton Keynes. MK7

Steph Forester, Woburn Sands. MK17

This was a excellent service and value. The finish exceeded my expectations and kevin was great.

Steph Forester, Woburn Sands. MK17

Lorna Scullion, Milton Keynes. MK5

Brilliant. Thanks so much. Kevin did a fab job, plus he likes my tea.

Lorna Scullion, Milton Keynes. MK5

Alex Peers, Milton Keynes, MK17

I can’t believe the difference – my oven looks brand new. The cleaning  products smelt great. Kev was very pleasant and great at scrubbing!!

Alex Peers, Milton Keynes, MK17

Claire Jones, Woburn Sands. MK17

My oven looks like brand new. I really dont want to use it now! Thanks for a amazing job.

Claire Jones, Woburn Sands. MK17

Henrietta, Buckinghamshire writes;

I was very pleased with the end result, a sparkling clean oven but also with the lack of mess or space taken up in my kitchen whilst he was working. Thank you, excellent work.

Henrietta, Buckinghamshire writes;

James Stevens, Milton Keynes. MK13

Fantastic service and friendly. Would highly recommend to family and friends. Thank you.

James Stevens, Milton Keynes. MK13

Mrs Susan Ross, Milton Keynes. MK10

Fantastic result, so clean and shiny seems a shame to use it.

Mrs Susan Ross, Milton Keynes. MK10

Cat Harrison, Monkston Park, Milton Keynes

Very happy with the service and the end result is brilliant. Would definately recommend it to my friends.

Cat Harrison, Monkston Park, Milton Keynes

Mrs. Lock, Great Holm, Milton Keynes

Very professional and friendly. Highly recommended.

Mrs. Lock, Great Holm, Milton Keynes

Cheryl Woods, Caldecote, Milton Keynes

Excellent service and really good job.

Cheryl Woods, Caldecote, Milton Keynes

Mrs. Bray, Winslow

Kevin has done a fantastic job – cannot believe the cooker looks brand new. Have recently moved here and thought I would have to buy a new cooker !! So very pleased.

Mrs. Bray, Winslow

Tricia Holmes, Abthorpe, Towcester

We have had two ovens cleaned this week and are delighted with the results. Would definitly recommend you to others.

Tricia Holmes, Abthorpe, Towcester

Claire Alderton, Buckingham, Milton Keynes

Thank you for my new oven. Excellent service. Many thanks.

Claire Alderton, Buckingham, Milton Keynes

Suzie Brown, Towcester

Thank you so much. My oven really is as good as new. It’s wonderful. The service was outstanding, clean, tidy and courteous. I will definately be using your service again.

Suzie Brown, Towcester

Trudie Sutton, Gt Holm, Milton Keynes

Fantastic! Kevin was great. Polite, and did a fantastic job. My oven is as good as new

Trudie Sutton, Gt Holm, Milton Keynes

Ann Marie Reeves, Boleck Park, Milton Keynes

Very pleased with results. Very friendly chap. Will rebook in the future.

Ann Marie Reeves, Boleck Park, Milton Keynes

Mrs Long, Wroughton Park, Milton Keynes

Great service – no mess and a lovely clean oven. Many thanks.

Mrs Long, Wroughton Park, Milton Keynes

Sharon Higby, Westcroft,  Milton Keynes

Lovely reliable, friendly, service and a sparkling clean oven.

Sharon Higby, Westcroft,  Milton Keynes

Cathy Roos, Kents Hill,  Milton Keynes

Very good service and a lovely clean oven !

Cathy Roos, Kents Hill,  Milton Keynes

Tina Henfrey, Towcester, Northants

I have recommended you to lots of friends. My oven is sparkling and really does look like new again and I love it.

Tina Henfrey, Towcester, Northants

James Richardson, Milton Keynes

Like a new oven.

James Richardson, Milton Keynes

Ian Smith, Middleton, Milton Keynes

An excellent service. Kevin turned up on time, was extremely efficient and tidy. My oven looks like new and am happy to recommend Ovenu to anyone.

Ian Smith, Middleton, Milton Keynes

Toby Webster, Shenley Brook End, Milton Keynes

Very pleased. Oven was so dirty when he started – now we can see the gleam!! Shelves well done, a lot of good hand work gone into it. Well impressed with diligent and friendly service.

Toby Webster, Shenley Brook End, Milton Keynes

Bill Dawson, Two Mile Ash, Milton Keynes

Excellent service. On time as agreed and first class job. The oven looks like new again.

Bill Dawson, Two Mile Ash, Milton Keynes

Barry Gibbons, Brackley, Milton Keynes

More than happy with the service and the results – like a new oven.

Barry Gibbons, Brackley, Milton Keynes

Richard Betts, Addington, Milton Keynes

First class service. Now oven looks like new. Much better thorough job than the competition. Many thanks.

Richard Betts, Addington, Milton Keynes

Scott Britton, Wavedon Gate, Milton Keynes

Excellent job, very friendly technician. Would highly recommend.

Scott Britton, Wavedon Gate, Milton Keynes

Paul Middleton, Woburn Sands, Milton Keynes

Very good job. Oven looks new.

Paul Middleton, Woburn Sands, Milton Keynes

Laurnce Holden, Great Linford, Milton Keynes

Excellent service – results look like new. You realise you couldn’t do it yourself like that.

Laurnce Holden, Great Linford, Milton Keynes

Marcus Billingham, Woburn Sands, Milton Keynes

Very friendly, very good service. Pleased with results.

Marcus Billingham, Woburn Sands, Milton Keynes

Mr Roberts, Loughton, Milton Keynes

Excellent service. Very thorough, Very profesional. Highly recommendable.

Mr Roberts, Loughton, Milton Keynes

Melanie Chilton, Oakhill, Milton keynes

A fantastic job, very friendly technician who was very tidy and respectful of the house. I will be rebooking and recommending the service to friends and family.

Melanie Chilton, Oakhill, Milton keynes

Nicole Franklin, Blakelands, Milton keynes

Kevin was very polite, very professional and my oven looks like new. Thank you Kevin.

Nicole Franklin, Blakelands, Milton keynes

Suzanne Hill, Monkston Park, Milton keynes

Chris has done a fantastic job, my oven is spotless. I will no longer have to hide it with a tea towel over the door. It looks like a new oven. Fantastic service. Thanks. Will use again.

Suzanne Hill, Monkston Park, Milton keynes

Emma Donovan, Loughton, Milton keynes

Very pleased with the oven clean, looks like new.

Emma Donovan, Loughton, Milton keynes

Anna Shotton,Ravenstone, Nr Olney. Milton Keynes

Oven looks lovely and clean – better than new. No mess or fuss. Thanks very much

Anna Shotton,Ravenstone, Nr Olney. Milton Keynes

Mrs Emanuel, Tattenhoe, Milton Keynes.

Your representative arrived on time and with a pleasant smile. He was very professional in his approach and in the subsequent manner in cleaning our oven. If our oven could speak we are certain it would be singing the praises of OVENU. However we are only to happy to acknowledge the wonderful service you provide!!

Mrs Emanuel, Tattenhoe, Milton Keynes.

Jo Price, Old Stratford, Milton Keynes

Thank you for your prompt service and making our oven look like new again. Your oven cleaner was very well mannered and we would recommend you to anyone.

Jo Price, Old Stratford, Milton Keynes

Paul Hakin, Broughton, Milton Keynes

Kevin came across to our house and cleaned our oven, he was punctual, very well mannered. The work was done to a very high standard and would highly recommend Kevin to people I know. Kevin left our kitchen in the condition he found it in except the oven being cleaner. Thanks very much will definitely use you again.

Paul Hakin, Broughton, Milton Keynes

Radmila, Walnut Tree Milton Keynes. MK7

Kevin did a great job. My 15 years old oven is looking like a new one.Kevin is efficient, pleasant and very professional. Excellent work. Congratulations.

Radmila, Walnut Tree Milton Keynes. MK7

Nike Oke,  Milton Keynes, MK5

I was amazed at how great the oven looked when complete. Kevin was friendly and courteous I would definitely recommend you to all my friends.

Nike Oke,  Milton Keynes, MK5

Sue Cartey, Bradville, Milton Keynes. MK13

Fantastic job, nice guy, very professional. My oven cleaning days are over. Thank you OVENU.

Sue Cartey, Bradville, Milton Keynes. MK13

Debbie Cullen, Milton Keynes. MK8.

Fantastic service, oven looks like new and Kevin even replaced the bulb. A very happy customer.

Debbie Cullen, Milton Keynes. MK8.

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.